At Dilkash by Ankita, we strive to ensure that you are satisfied with your handcrafted jewelry purchase. If for any reason you are not completely happy with your order, please review our return and refund policy below:
Return Policy:
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Eligibility:
- To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging.
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Initiating a Return:
- Please contact us within [number of days] days of receiving your order to initiate the return process. You can reach us at ankitaarora1011@gmail.com or +91-9311332552. Provide your order number and a brief explanation of the reason for the return.
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Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective item.
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Inspection and Processing:
- Once we receive your returned item, it will be inspected for eligibility. If the return is approved, we will process the refund or exchange. Please allow [number of days] days for this process.
Refund Policy:
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Refund Options:
- Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we will provide store credit or an alternative refund method.
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Non-Refundable Items:
- Customized or personalized items are non-refundable. Earrings and other pierced jewelry, for hygiene reasons, cannot be returned unless they are defective.
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Late or Missing Refunds:
- If you haven’t received your refund within the specified timeframe, please check your bank account first. If the issue persists, contact your credit card company or bank. If you still have concerns, contact us at ankitaarora1011@gmail.com.
Contact Information:
A1/107 Printers Apartment
Sector-13, Rohini, Delhi.
Phone: +91-9311332552
Email: ankitaarora1011@gmail.com
We appreciate your understanding and cooperation with our return and refund policy. If you have any questions or concerns, feel free to reach out to us using the contact information provided.