At Dilkash by Ankita, we strive to ensure that you are satisfied with your handcrafted jewelry purchase. If for any reason you are not completely happy with your order, please review our return and refund policy below:

Return Policy:

  1. Eligibility:

    • To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging.

  2. Initiating a Return:

    • Please contact us within [number of days] days of receiving your order to initiate the return process. You can reach us at ankitaarora1011@gmail.com or +91-9311332552. Provide your order number and a brief explanation of the reason for the return.

  3. Return Shipping:

    • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective item.

  4. Inspection and Processing:

    • Once we receive your returned item, it will be inspected for eligibility. If the return is approved, we will process the refund or exchange. Please allow 15 days for this process.
  5. In festivals, we urge you to keep a window of atleast 10-15 days for delivery as online deliveries can get delayed due to unavoidable circumstances, in that case if your parcel is a bit delayed , that won’t be considered as reason for return.

Refund Policy:

  1. Refund Options:

    • Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we will provide store credit or an alternative refund method.

  2. Non-Refundable Items:

    • Customized or personalized items are non-refundable. Earrings and other pierced jewelry, for hygiene reasons, cannot be returned unless they are defective.

  3. Late or Missing Refunds:

    • If you haven’t received your refund within the specified timeframe, please check your bank account first. If the issue persists, contact your credit card company or bank. If you still have concerns, contact us at ankitaarora1011@gmail.com.

Contact Information:

B5-381, Sector 11, Rohini, Delhi- 110085.

Phone: +91-9311332552
Email: ankitaarora1011@gmail.com

We appreciate your understanding and cooperation with our return and refund policy. If you have any questions or concerns, feel free to reach out to us using the contact information provided.